Lithuanian Public Sector Solutions: how digitalizations makes everyday life easier

Lithuanian public sector is one of the most innovative in the world - more than 90 percent of public services are digitalized. According to the ICT Regulatory Tracker 2018 report published by the International Telecommunication Union (ITU), Lithuania, evaluated 95 out of 100 points, is one of the world's leaders in terms of regulatory efficiency in the field of information and communication technologies.

Favorable infrastructure and digitization priorities named in Lithuanian strategic documents allow solutions to be introduced in a variety of areas that make everyday life easier for businesses and citizens. In 2018, 67 % internet users in Lithuania used public e-services at least once a year.

In Lithuania, almost all electronic services can be accessed through the Electronic Government Gate (https://www.epaslaugos.lt/portal/en). It allows residents to book a passport, pay taxes, register a car, order a driver's license, and complete all formalities for registering a residence. In addition, residents can complete educational formalities - enrolling a child in a school or kindergarten, applying for admission to a high school, and, through a single library system, picking up a book from any library with a single reader ticket.

The health system in Lithuania also operates on the basis of digitization. All patient information is transmitted electronically. For example, when an employee becomes ill and receives a sick leave, the employer and Sodra are automatically informed, without having to carry or send a paper copy of the document. Doctors also prescribe prescriptions electronically, which the pharmacist identifies and sees on his cash register.

The business also has all opportunities to complete administrative formalities online. In just 3 days, you can register a new legal entity, apply for permits or licenses, declare profits, pay taxes and complete all formalities related to the employee. In this way, the time saved by digitization can be directed to business development.

Not only is the public sector actively digitizing services, but it is also looking for sources to further boost innovation. Launched in July this year, the GovTech LAB initiative invites the general public and startups to submit proposals to address specific public sector issues. Unlike public procurement, where an institution has to come up with a solution that it buys from business, startups are invited to submit their ideas and solutions. It shows the state's openness to new, non-standard ideas that are now raccesible to the private sector.

We will discuss the solutions of Lithuanian digital government during the conference on 22 of October during prezentation “The Journey of a Digital Innovation in Lithuania“. You also can get acquainted with our solutions at the Lithuanian National Stand.